Chapel and Field View Care Homes are registered with the Care Quality Commission*. You can view our latest inspection reports by clicking on the links below.
Field View Care Home Statement On CQC Report
Marie (Home Manager) said: “I would like to assure all our residents and their relatives that we are working closely with our staff to rectify the identified inconsistency in care plan documentation. The late submission of a statutory notification has already been dealt with but regretfully these issues have led to the Care Quality Commission rating our home as “requiring improvements”. I have taken the feedback and am now using improved systems, which I believe will reduce the chance of this happening again”.
Panaceon Healthcare strives to demonstrate the high-quality care that Field View gives. This is very important to us, so we were pleased to be awarded a “good” rating in safety, caring and in the effectiveness categories.
Aditya Jain (Director) said “We are very proud of our staff who demonstrated high-quality care and responsiveness during the CQC visit, as we know they always do. We were disappointed that a misunderstanding between us and the CQC regarding the registration of service bands and a legacy issue of monitoring DoLs reporting have led to an overall “requires improvements” rating for our home. I believe that these issues are technical in nature and in no way reflect on our overall competency in delivering the highest level of care to our residents. Sufficed to say, these legacy issues have already been addressed; we have applied to increase the service bands and now monitor DoLs electronically through the new CQC portal. We look forward to inviting the CQC back to demonstrate the improvements we have made”
Chapel View Care Home Statement On CQC Report
Karen Sinclaire (Home Manager) said: “I would like to assure our clients that we are working closely with the CQC and the Local Authorities to address the deficiencies outlined by this report. We take this report very seriously. Part of the CQC ratings mean we have a number of clearly defined governance improvements to make as soon as possible. We will take rapid action to address these concerns and maintain our record of delivering high-quality care. Caring is at the center of everything we do and the care we give was rated as “good.” We are very proud of all our staff that demonstrated our strong track record of delivering excellent care. The responsiveness of our services was also rated as good and we commend our staff again, who demonstrate an ability to react to the changing needs of our clients”.
Aditya Jain (Director) said “Against a backdrop of austerity, we have invested heavily in effective and high-quality processes to underpin the delivery of care. We look forward to implementing these systems to demonstrate our effectiveness. I am glad that during the inspection CQC have recognised that measures were already being implemented to further improve our services. We look forward to inviting re-assessment by the CQC inspectors and show them the changes that we have made and are continuing to make”.
*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.